Tag Archives: CSR

iiNet call centres keep winning

At iiNet, we don’t hide fact we believe that we are number 1 in customer service. We’re not just tooting our own horn; our great service has often been recognised over the years, winning us several awards. So what’s the … Continue reading

The Mystery of Bird Tower

What happens when you contact iiNet with a problem? After speaking to a friendly customer service representative (CSR) your issue can usually be fixed on the spot. But sometimes the situation is a little more complex than first appears. So … Continue reading