Tag Archives: Customer service

How to handle complaints on social media

Posted on September 7, 2021 by Gina Thompson

Operating a small business can present some unique challenges when handling customer complaints. Larger companies may have the luxury of a dedicated complaints department, but that doesn’t mean that smaller businesses can’t ace their social medial management, too! Here’s our … Continue reading →

Upgrade your Business NBN™ plan today

Posted on April 22, 2020 by Gina Thompson

Looking to get the most out of your Business NBN™ plan? It may be time to upgrade! iiNet’s NBN100 Business plans deliver our fastest speeds available over the NBN™. Best of all, thanks to our flexible plans, you can change … Continue reading →

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Case study: iiNet BizPhone at Carter Dickens Lawyers

Posted on April 20, 2020 by Gina Thompson

Wondering how upgrading to a hosted phone solution can improve operations at your business? Find out what one customer has to say in this case study of how iiNet BizPhone helped the team at Carter Dickens Lawyers work from home … Continue reading →

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BizPhone: A quick fix for common business problems

Posted on July 2, 2019 by Gina Thompson

Every business wants the best experience possible for their customers and clients but on some days, it can feel like whack-a-mole: fix one small issue, and another pops up a second later! Fortunately, iiNet has an affordable way to cover … Continue reading →

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iiNet Business takes the lead 6 years in a row!

Posted on June 20, 2019 by Erin Kavanagh

We’ve recently won another award – can you guess which one? 🏆 This is the 6th year in a row we’ve won this award! 🏆 Our Business customers are extremely satisfied. 🏆 It’s a major award from a leading consumer … Continue reading →