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DIY Nightmares

We here at the office love a bit of DIY, especially when it comes to our precious gadgets and tech. However, doing it yourself does come with a risk of things going wrong – sometimes in ways you may not … Continue reading

What to do during internet downtime

It can be frustrating when you can’t get online, especially when you’re right in the middle of doing something. If your internet goes down, first things first, try turning your modem off and then on again. If this doesn’t give … Continue reading

Westnet – What to do during internet downtime

It can be frustrating when you can’t get online, especially when you’re right in the middle of doing something. If your internet goes down, first things first, try turning your modem off and then on again. If this doesn’t give … Continue reading

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Merry Christmas from Customer Support

With Christmas and 2013 fast approaching, it’s that time of the year to not only look forward to what the future holds, but to look back on the year that’s been. For our Customer Service teams, it’s been an awesome … Continue reading

Customer service awards see some magic

by Eleisa White Our customer service staff in Sydney were treated to a great night out recently at the inaugural iiNet Sydney Contact Centre Awards. The awards gave our customer service representatives a chance to be recognised for their efforts … Continue reading

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