The new iiNet TV with Fetch – Little box. BIG Entertainment.

The new iiNet TV with Fetch Mini set top box has arrived! Here at iiNet we’re big movie buffs and we love a good TV show to sink our teeth into so we’re thrilled that our latest iiNet TV with Fetch product includes access to thousands of movie titles in one adorable package – the new Fetch TV Mini!

This little guy has a range of handy features to make your home entertainment experience a thing to remember; but first, let’s cover the basics of the new product with a little bit of Fetch 101.

Fetch TV Mini Set Top Box

Here’s what you’ll need for the new iiNet TV with Fetch:

  • An iiNet broadband service with a speed of at least 3.5Mbps (excluding NBN™ Satellite).
  • A Fetch TV Mini set top box – available from us for $99.
  • A standard subscription available for just $5 per month with no lock-in contract.

A standard subscription has a range of enhanced viewing features plus it also comes with Movie Box, giving you access to a selection of 30 movies each month at no additional cost! If you’re interested in beefing up your pay TV service, there’s also a range of channel packs to choose from plus thousands of movies and TV shows to rent or buy from the Fetch Store. The Entertainment Plus pack is a popular option giving you access to over 35 great channels including the Disney Channel, Nickelodeon, BBC, CNN, ESPN, MTV, National Geographic and more – all for just $19.95 a month. Sports fans will be pleased to know that the beIN Sports pack is also available.

Fetch TV Mini Set Top Box

Little box. BIG entertainment.

The Fetch TV Mini comes with everything you need to plug it into your TV and connect to your home broadband service using its built-in WiFi. With one remote and one device, it puts all your TV in one place and setup is a piece of cake. The Fetch TV Mini also has catch-up TV and all the popular streaming apps built-in so you can enjoy your Netflix and Stan subscriptions on your TV in your living room. The remote control is a big improvement on the previous model and the on-screen setup tutorial is a breeze – but wait, that’s not all!

Have you ever been stuck into a good TV show when suddenly the phone rings or you’ve got a hankering for a good cup of tea? You don’t have to worry about missing out any more with the Fetch TV Mini’s 15-minute pause on live TV! That’s right – whether it’s your iiNet TV channels or Free-to-Air channels, the Fetch TV Mini will save your place like a TV bookmark for up to 15 minutes so you can resume viewing without missing a second!

Don’t fight for the remote thanks to Multiroom

One of the biggest improvements with the new Fetch TV Mini is the new Multiroom feature. This feature allows up to 3 Fetch TV Minis to share access to the same iiNet TV service, including access to all your channel packs and any movies or TV shows you’ve bought or rented from the Fetch Store. That means you don’t need to double/triple up on your channel pack subscriptions, just purchase an additional Mini set top box and a standard service at $5 per month and you can have the kids watching Disney in the spare room while you enjoy a grown- up movie in the living room.

There are some broadband speed requirements to support additional Fetch TV Minis (you’ll need at least 9.5Mbps to support the maximum of 3 set top boxes). If you’re intrigued, you can learn more about Multiroom on our website.

There’s no time like the present to get your hands on a little box with BIG entertainment! If you have a broadband service with us and you’re interested in this award-winning product, just give us a call on 13 19 17 and we’ll be happy to help.

Image credit


  1. Shushann says:

    Hi there just wondering is Fetch like Netflix?

  2. Bill Alexander says:

    No NBN in Middle Swan yet with maybe 5 more years to way!! How do I know if my ADSL2 on Bob lite will provide 3mb/s for just one TV? I’m alone and only watch one TV.

  3. Terry says:

    What channels can I have so that I can watch Rugby League, Union or AssievRules or is it only the soccer channels I get with Fetch TV mini

  4. Jane says:

    Can I watch Games of thrones on fecth TV?

  5. San Rai says:

    is it like an apple TV modem which can be connected to the non smart TV?

  6. Jill Appleyard says:

    How is the fetch box any different to foxtell. Can u get UK TV channel on fetch box ?

  7. julie Ratjens says:

    It would be nice if iinet had better packages for their rural customers with satellite.not only can we not use our foxtel go but now we can not even use the new fetch….seems we pay more for way less

    • Leo Yarnold says:

      Hi Julie,

      Sorry to hear this! With NBN Satellite services, we are limited by the data amounts NBN allow us to use, so as to not overload their network. So, whilst we’d love to offer more data, we are unable to.

      – Leo.

  8. George says:

    I wonder what the resolution of iinet tv and fetch tv will bee. Any chance of qhd?

  9. William Hauer says:

    I already have a Fetch system using vodaphone for watching English Premier League games with the small box and a slightly different hand remote control unit. Can this work with or be adapted to your proposal???

    • Leo Yarnold says:

      Hi William,

      The EPL is Vodafone/Optus specific, so changing to iiNet would see you lose EPL coverage.

      – Leo.

  10. Nick bron says:

    we would like to sign up for the IINET offer for Fetch @ $5 Pm + $100 for purchase.
    How do we start? NB

  11. Greg says:

    I already own a Fetch TV and have iiNet. Is there an offer for me?

  12. Nicole says:

    So if I was to get the fetch tv mini box, all up how much would it cost me a month please?

    • Leo Yarnold says:

      Hi Nicole,

      The Mini starts at $5 per month, with extra subscription packages and an iiNet connection on top. Have a chat to Sales on 13 19 17 for more information.

      – Leo.

  13. Robin Hick says:

    I am every long term customer from the earliest days of ExtremeDSL thru WestNet and now with iiNet. Loyalty is obvious.

    I was asked by Foxtel to extend my Platinum package at $85per month to include the Foxtel Hub. I currently run a Microsoft Surface Pro3 with Foxtel Go however I cannot download the Go app for my Microsoft Lumia 950xl phone.

    Will you please send me your best business case solution to allow me to cease Foxtel with expansion and alternatively stay with iiNet including expansion to include Fetch.

    The products must be compatible with my. Microsoft hardware setup and seamlessly change over service.

    May thanks and kind regards,

    Robin Hick

    I now wish to draw a comparison cost/benefit of your iiNet Fetch box with the option to extend to 3 rooms.

    • Leo Yarnold says:

      Hi Robin,

      This is quite detailed, so you may be better off speaking to Sales on 13 19 17. They’ll be able to let you know what would be the best option for you. Fetch does have its own app for watching on approved devices as well.

      – Leo

  14. Debbie Burton Flanagan says:

    I have had my fetch top box got over a month and it still is not connected have called iinet a few times no one has got back to me yet .. very disappointed

    • Leo Yarnold says:

      Hi Debbie,

      Have you spoken directly to the IPTV team on 1300 701 006? They should be able to help.

      – Leo.

  15. greg palmer says:

    I am very interested

    • Brianna Burgess says:

      Don’t hesitate to give our Sales (13 19 17) team a buzz and we can run you through some options, Greg! The basic package starts at $5 per month.

      – Brianna

  16. peter says:

    can i get fetch through the foxtel dish or iinet as we do not have a land line available.

    • Leo Yarnold says:

      Hi Peter,

      Fetch is an IPTV solution, so its designed to work with your iiNet internet connection and a conventional TV antenna. It will not work through a dish.

      – Leo.

  17. Michael Bailey says:

    I know fetch tv is a Linux Distro. But do you have a software version of the OS. Or a Kodi add-on? If you had a Snap package or a .deb file so I can run this on my current Media Center Box. I use Kodi & Steam on my Media Center and they do just about everything I need. But would like to get Fetch too.

    • Leo Yarnold says:

      Hi Michael,

      Fetch is primarily a hardware solution designed to work with its own design Set Top Box and the Fetch App, so it will not work on other hardware.

      – Leo.

  18. F Henry says:

    Does the TV Fetch box have access to Netflix?
    With our max broadband speed of 1.3 Mbs it doesn’t sound like it would work to well?

    • Brianna Burgess says:

      Sure does, Henry. An application is available for watching both Netflix and Stan streaming services. The minimum speed requirement for Fetch TV is 3.5Mbps:

      Encourage touching base with our Support (13 22 58) team to ensure your connection is performing optimally.

      – Brianna

  19. GARY archer says:

    What is the equivalent cost to Foxtel basic package and do I get channels sport and f x

    • Leo Yarnold says:

      Hi Gary,

      Fetch has ESPN and ESPN2 as its sports channels on the Fetch Entertainment Plus package. FX is a Foxtel only product. Cost would be around $25.95 per month for Fetch and the Entertainment Plus package.

      – Leo.

  20. I would like to know which is the minimum plan that you offer than would be capable of supporting this system..

    • Leo Yarnold says:

      Hi Janet,

      This is not so much about minimum cost ($59.99 per month for internet) but about the minimum capability of your internet connection, as Fetch requires a minimum speed of 3.5Mbps to work.

      – Leo.

  21. J Davis says:

    I would have thought FETCH would have been provided to Platinum subscribers at no charge to maintain their level of access. We are considering reviewing our Foxtel involvement because of the cost of Platinum, coupled with the unacceptable level of repeats on Foxtel.

    • Leo Yarnold says:

      Hi J,

      We don’t offer a Platinum service and Fetch is a completely different product. We have no connection to Foxtel.

      – Leo.

  22. Susan Brookes says:

    I am interested in Fetch TV.

    However, my broadband is through my telephone landline, and the TV is in a different room from the computer.

    Is it still do-able?

    • Leo Yarnold says:

      Hi Susan,

      Yes, this is doable! The Fetch Mini has WiFi built in, so your modem can be in one room and the TV/Set Top Box can be in the other.

      – Leo

  23. Alec says:

    Just called iiNet on 13 19 17 about this new Fetch service.

    Couldn’t understand a word of the people on the line.
    “Tasmin” was one. And there were several others after a 58m wait. (And that following the usual call-back time.)

    Questions are:

    1) Can I get Freeview = Australian free-to-air catcup-up services?

    2) Must I connect my modem directly to the TV via LAN/cable?
    Or will the box pick up my modem signal?

    Used to be good when iiNet was all-Australian.
    Now? Just like the others.
    Sad … corporate … off-shore … unfriendly.

    • Leo Yarnold says:

      Hi Alec,

      To answer your questions:

      1) Yes, Freeview is available – just plug in your TV antenna!
      2) The Fetch Mini is WiFi enabled, so you can run it wirelessly at home without needing to plug in an ethernet cable.

      – Leo.

  24. Deb Marsden says:

    meanwhile, I ordered this service on 29 Nov, and it is still on backorder, with no information given why when I emailed…. Not sure if you should be promoting Fetch TV if one cannot access a set top box…

    • Leo Yarnold says:

      Hi Deb,

      Have a chat to the IPTV team on 1300 701 006 as they should be able to tell you what is going on here.

      – Leo.

  25. Chris D says:

    I ordered on the 28th of Nov.
    Still waiting.

    Once a week the status gets bumped to that same thing.

    Status: Pre-Activated
    defer for 7 days
    still in back orders
    waiting for terminal details

    Not very helpful

    • Chris May says:

      Hi Chris, our iiNet TV With Fetch team should be able to look into this for you. You can reach them on 1300 701 006.

      – Chris

  26. Alf says:

    I have foxtel cable . Can i swap over to your iinet tv and movies

    • Brianna Burgess says:

      Definitely worth exploring, Alf. We’d recommend giving our Sales (13 19 17) team a buzz to discuss options.

      – Brianna

  27. Elaine says:

    I would love to have FETCH but my television is old like me – a Panasonic Vieta TX-26LXD70A
    or TX-32LXD70A. Do I really need to purchase a new television?
    I have been a iinet (ozemail) customer since 2000.

    • Leo Yarnold says:

      Hi Elaine,

      Nope, you won’t need to purchase a new TV> as long as you have an HDMI input, you should be just fine.

      – Leo.

  28. Allan says:

    you say that with fetch you can buy movies to watch,so how much does a movie cost.Allan

  29. Amanda Coghlan says:

    Hi iinet

    I am an early Fetch adopter with iinet and currently have the 2nd Generation Box with the Entertainment Pack.

    Are they any plans for iinet to also offer the Fetch TV Mighty box to customers?


    • Leo Yarnold says:

      Hi Amanda,

      We don’t have plans to offer the Mighty, however we are delighted to see your question about it, as is does help us gauge interest in the Mighty.

      – Leo.

  30. Cornelio says:

    i’m currently on NAKED DSL with varied download speeds bet 5.9 to 6.13 mbps and .85 mbps upload speed. Already on fetch TV. I live in a townhouse and the if I purchase this mini box will it work in our room upstairs. I have a problem with WI FI connection upstairs as it’s a bit slow..Can you assist please

    • Leo Yarnold says:

      Hi Cornelio,

      We wouldn’t anticipate a change in circumstances if you moved to a Fetch mini, but we would recommend considering ways to boost your WiFi signal. A WiFi range extender is one possible option.

      – Leo.

  31. How does the Fetch Gen 2 compare to the Fetch Mini? I’m currently leasing the Fetch Gen 2. What are the differences please?

    • Leo Yarnold says:

      Hi Carsten,

      The main differences differences between the Gen 2 and the Mini:

      * The Mini doesn’t have a hard drive/PVR component;
      * The Mini does have WiFi built-in;
      * The Mini allows for a multi-room setup.

      – Leo.

  32. Christopher Payne says:

    I already have Fetch TV. Should I change to the Mini?

    • Leo Yarnold says:

      Hi Christopher,

      This choice is up to you! It really does depend on how you use Fetch currently. For instance, if you use the PVR in your current unit, then the Mini isn’t for you, as it doesn’t have a hard-drive.

      – Leo

  33. Jan says:


    We are already connected to the NBN (Belong paying $50pm; no fixed term contract) although we know many who are not. We have a Smart TV although usually use an iPad for catch up tv episodes we may have missed. Happy with the service; no lagging etc. Ps. We also use a dvd recorder too so rarely miss a program though.

    What would be the benefit to us to switch to your Fetch mini service?

    Thank you

    • Leo Yarnold says:

      Hi Jan,

      You would need to become an iiNet customer for your NBN service before being able to access Fetch. Feel free to have a chat to our Sales team on 13 19 17 for more information.

      – Leo

  34. Ken Gilmore says:

    I am a long tern iinet customer already with Fetch tv. I have a Gen2 decoder. For this I pay a subscription of $10 monthly. It is great and I love it.
    In a recent email you sent me promoting the new Fetch Mini at a “standard subscription rate of $5 monthly”, “plus it also comes with Movie Box” “at no additional cost”.
    If this is the case I’m feeling a little cheated. Am I reading it wrong or have you written it wrong ? I would like free Movie Box also and a monthly subscription of $5 also. Keeping my fingers crossed.

  35. Jenelle says:

    I had fetch years ago. Back then I had the sport but didn’t get Australian sport, is there NRL now

    • Leo Yarnold says:

      Hi Jenelle,

      NRL is tied up with another rights holder, so Fetch does not have access to NRL fixtures, except via Free-To-Air.

      – Leo

  36. Ashard says:

    What is the package price for NBN and Fetch?

    • Leo Yarnold says:

      Hi Ashard,

      We have multiple solutions here for you, so we would recommend giving our Sales team a call on 13 19 17. They’ll be able to check availability in your area and recommend a solution for you!

      – Leo

  37. Laura Willett says:

    We have been with iinet for about 11 years, now. Recently changed from broadband ADSL2 to NBN with fetch. We had foxtel for 20 years, basic plan. For what we were watching, I monitored for about 12 months, we were paying too much for foxtel. As soon as NBN arrived in our street, we changed over. We have lost a couple of favourite channels, but we now down load our favourite programs and watch them in our own time. iinet staff have always been extremely helpful, very friendly and gone out of their way to iron out bugs when presented. The long wait times and call backs
    are frustrating, but this is a sign of the times, with less staff doing the jobs of many.

  38. rodney Holloins says:

    can you do a deal as i have an old fetch tv box regards Rodney Hollins

  39. Josh says:

    Hi, I am already an iiNet subscriber with an existing FetchTV system with the Entertainment package. I’d like a 2nd FetchTV box for my kids TV. Will a FetchTV mini be able to stream recorded TV shows off the existing unit? Will I need to purchase a 2nd entertainment package to access Disney etc for the 2nd FetchTV box?

    • Leo Yarnold says:

      Hi Josh,

      Multi-room isn’t available yet, but once released, you’ll need to change from the current Generation 1 or 2 units to the Mini (Gen 3) to access multi-room. There is no way to network the previous generation units to a Fetch Mini.

      – Leo.

  40. Karen says:

    1.When are you reintroducing the bigger box to facilitate recording?
    2. Is there packages for cricket games rather than socccer?
    3. Why I am always talking to some one overseas who I can barely understand and visa versa and I end up shouting at them!

    • Leo Yarnold says:

      Hi Karen,

      We don’t have any plans to introduce the Mighty Fetch TV box at this time. Fetch currently has no cricket packages. Support staff are largely based in our Cape Town, South Africa office, with some staff in Auckland, New Zealand, as well as Melbourne, Adelaide and Perth.

      – Leo.

  41. Stu says:

    Will iinet be selling the mighty fetch tv box or only the mini?

    • Leo Yarnold says:

      Hi Stu,

      At the moment we are only selling the Mini though we are keen to see posts like this so we can gauge the interest for the Mighty.


  42. jason says:

    i hate to say this unless you have full adsl2 speed and sat feed iptv is a pointless option to consider because the bandwidth isn’t there for it..

    i want a functional service, i have had the foxtel on demand to know you need atlest 8 connections to service 2 stu

    and you’re looking at a massive upgrade to tv cable you currently use for dtv because when the signal degradesby 95% makes dtv pointless

    to truly support iptv every isp will be need to lay fois failure to do so will see issues with this product because it is a high bandwidth anywhere from 2/1-24/1 will likely be not enough 1 box let alone 2-10 boxes..

    in a standard 5 bedhome you will own 7-10 tv’s not mention pc’s laptops, consoles bd player.. and the list goes on..

    in the course of 20 years or less your network will rival a medium sized company of 100+ devices..

    • Leo Yarnold says:

      Hi Jason,

      Minimum requirements for FetchTV are a 3.5Mbps connection or greater, so IPTV will work at the lower end of the connection spectrum.

      – Leo.

  43. stuart says:

    Hi my ISP is west net, most days we can barely open the google homepage as service is so slow, does this mean I would not be able to use Fetch? Thanks

    • Leo Yarnold says:

      Hi Stuart,

      We’d be more worried about the status of your connection, to be honest! Remember, your internet connection needs to consistently connect above 3.5Mbps for Fetch to work. If your service is poor, we need to investigate what is going on before thinking about adding Fetch.

      – Leo.

  44. I already have fetch. Should I upgrade?

    • Leo Yarnold says:

      Hi Ashley,

      The decision really is up to you! The Mini is great if you want wireless connectivity and don’t plan on recording anything (as it doesn’t have a hard drive). Otherwise, you don’t have to change from what you have now.

      – Leo.

  45. Kenneth says:

    Ok Leo I accept that the Gen 2 has a hard drive but you haven’t answered the question that I and I’m absolutely sure all the other Fetch customers will want to know. Again is Movie Box free with the Fetch Mini $5 monthly subscription ? Let,s have it Leo !

  46. Kenneth says:

    Thanks Leo, so when can I expect to have Movie Box with my $5 + $5 Gen 2 monthly subscription. I’m sure the last thing that iiNet would want is a discriminatory two class of customer policy. Ouch !

    • Chris May says:

      Hi Kenneth,

      The Generation 3/Mini Fetch service is a different product to the previous generation offerings and as such the features provided will vary. Movie Box is available to customers who have purchased a Mini set top box whether or not they have an Entertainment Plus subscription, whereas for older Fetch services (generations 1 and 2) Entertainment Plus is a requirement. If you wish to take advantage of our new Fetch plan you are welcome to contact our iiNet TV With Fetch team on 1300 701 006 who will be able to cancel your old service and sign you up for a new Fetch Mini service which includes Movie Box.

      – Chris

  47. Carl Muller says:

    I have Fetch Basic $5 per month and I am supposed to get 30 movie channels free per month according to your and Fetches web sites but all mine in Movie Box say rent or buy?
    Why am I not getting these free also toolbox says my Fetch is inactive what does that mean I use it every day?

    • Chris May says:

      Hi Carl,

      If you have a Fetch Mini set top box and you are unable to watch your Movie Box movies then I’d advise contacting our iiNet TV With Fetch team on 1300 701 006 to look into this for you and find out what’s happening. They may also be able to look into why your service is not showing as active in Toolbox.

      – Chris

  48. Stephen says:

    I currently have iiNet Fetch TV with PVR and Entertainment Plus on ADSL.
    NBN is coming soon to our area. Can we keep the older technology Fetch with PVR which we use all the time (love the ability to start recording from the App when not at home), or do we need to go to Fetch Mini when we switch to NBN? Not happy to loose the PVR function.

    • Chris May says:

      Hi Stephen, thanks for the question!

      Switching to a fixed-line NBN connection should not impact your ability to use a previous generation set top box. Generation 1/2 and Mini set top boxes do not depend on a specific type of Internet connection and you’ll find that you should be able to continue to use your current Fetch hardware on your new NBN service with no issues.

      Hope that helps!

      – Chris

  49. Kenneth says:

    Hi Chris May,
    You really are grasping at straws.
    The so called service/ product you are offering is identical both for the new Mini Fetch customers and your loyal but now mistreated Gen 2 customers. To simply say swap over your decoder for a new Mini is callous and you should be ashamed of yourself.
    Free Movie Box for the new Mini customers is an enticement to join and for this iiNet should be applauded. However what is good for the goose should equally apply to the gander. By not doing so you are being not only unfair but discriminating. Shame on you. It is a flick of a switch solution.
    Talk to your superiors and point out this foolishness. If not I will take this up with the Ombudsman / Consumer Affairs. I just cant stand by and allow this willful act to continue.

    • Chris May says:

      I’m sorry that you feel that way. The terms of the service you signed up for have not changed, however a new product is now available to customers and it comes with different features to the previous generation Fetch service. If you would like to take advantage of this new product you are more than welcome to, and further information can be found at You are also welcome to call our iiNet TV With Fetch team on 1300 701 006 who will be able to provide further information.

      We thank you for your feedback and will ensure that this is passed on to the relevant persons.

      – Chris

  50. Rachel Spitaler says:

    I wanted to know when you will get the mighty fetch TV box? Will it be available through Iinet? And if so when? Thanks

  51. Stuart says:

    Hi Leo

    thanks for your response, how can I investigate the poor service we receive, all calls to the ISP over the past 10 years result in the same thing – a poor service, so we had given up

    • Brianna Burgess says:

      Hi Stuart,

      If you aren’t satisfied with the level of service provided, we’d encourage requesting to speak with a Senior or Customer Service Manager during your next interaction. They’ll be able to both investigate previous experiences and ensure we’re doing all we can to get this sorted for you.

      – Brianna

  52. Alex says:

    When will Fetch and the Mighty be available? Can I just go dwon to Hrvwey Norman and get one and hook it up?

    • Brianna Burgess says:

      Hi Alex,

      We’ll let you know when Fetch Mighty is available. Hardware is usually provided locked, so we’d encourage giving our Sales (13 19 17) line a buzz when available to organise your Set Top Box delivery. Sing out if you have any further questions!

      – Brianna

  53. Gail says:

    I am a long time iiNet customer (via Netspace) and NBN is about to go live in our area. We currently use TiVo to record 2 free to air TV shows whilst watching a 3rd free to air TV show.
    How will Mini Fetch compare/improve on what we already have & are happy with?
    Also is it cost effective to change when we currently have no idea whether or not NBN will improve our internet service?

    • Leo Yarnold says:

      Hi Gail,

      In your case Fetch Mini doesn’t have a PVR/Hard Drive installed, so you aren’t able to record programs. Its main advantage is that it is wireless and supports multiroom, so it can be used on multiple TV’s.
      With regards to upgrading to NBN, it does depend on your current connection. If you’re connecting at less than 12Mbps, then upgrading to NBN will be beneficial from a speed perspective. Ideally, it comes down to what your needs are! If you want a faster connection with no need for a phone line (and if you’re happy to use VoIP) then NBN is a great option. If you do use a landline at home, then we encourage you to examine your options, especially if you have services that require a landline to work (like a monitored alarm, medical alarms, security cameras etc).

      – Leo.

  54. Kenneth says:

    Hi Chris May.
    You are totally oblivious to my complaint.
    I know my terms of service with the Gen2 decoder and I am well aware of the new features of the Fetch Mini which by the way are quite superficial. Furthermore I don’t need or want to change to different hardware.
    The dilemma lies completely with iiNet and their unfair decision to deliver Moviebox to new customers included in their monthly subscription and not to existing customers who pay the exact same $5 subscription.
    This only requires a firmware change to correct and no amount of rock hiding around terms and features and changing boxes will erase this. As I have said before this is a blot on iiNet’s reputation and grossly unfair.
    I hope other customers will see this and take up the call.

    • Chris May says:

      Thank you for your feedback, Kenneth. We have passed this along, however there are currently no plans for this to change. If you wish to use the Movie Box feature you have the option to either sign up for an Entertainment Plus subscription using your Generation 1/2 set top box, or purchase one of our new iiNet TV With Fetch plans that include a Generation 3 Mini set top box.

      – Chris

  55. Albertus Van Wyk says:

    I am wondering if others have the same issue. My fetch goes into a total freeze when it loses internet connection. I even perform a cold restart , it take almost 10 min before its active and I’m able to access the menu to disconnect the wife and reconnect it. This is the only way I can get the internet connected via WIFI. I am unable to use a copper connection.

    • Leo Yarnold says:

      Hi Albertus,

      We’d recommend having a chat to our IPTV team on 1300 701 006 about this. This is an odd one, but they can help.

      – Leo

  56. Jeanette says:

    I love my fetch mini, can’t wait to be able to upgrade to a mighty box so I can record.

  57. Katrina says:

    This mighty box… is it able to record ?

    I think I have a gen 2 and it has given us nothing but trouble. It freezes, mixes up the channels and audio and doesn’t load the TV guide so nothing can be recorded. Often recordings have stopped as well, super disappointing during sporting games.

    The mini sounds like an inferior product. I cannot understand why you would offer a prod t that does not have recording capabilities !! I think that is just ludicrous. I have been a loyal iiNet customer – for years. Happy enough with the internet and customer service, but you dropped the ball big time with fetch.

    What are you offering to people who don’t want this mini box and want to have a recording capability ? I was told that there was no plans to make such a device in the near future. Really !?!? I find that absolutely bewildering. Perhaps Foxtel is my better option.

    • Brianna Burgess says:

      The Fetch TV Mighty does have recording capability, Katrina. We’d encourage giving our Sales (13 19 17) team a buzz to explore this option!

      – Brianna

  58. Marianne says:

    Does catch up TV include BBC on the mini?

    • Brianna Burgess says:

      Hi Marianne,

      BBC isn’t included in standard Catch-Up TV. However if you subscribe to a premium channel pack that has BBC, you can enjoy recent shows from selected entertainment channels on demand at anytime.

      – Brianna

  59. A says:

    Can I buy secondhand iinet Mighty unit sold by one of iinet customers? Would it work if I am not with iinet?

    • Brianna Burgess says:

      A Fetch TV Set Top Box purchased through us will only work with an iiNet Fetch service. However a second-hand Set Top Box will won’t work with a new service. Hope this helps!

      – Brianna

  60. Dean says:

    I have the gen 2 fetch was mrnt to get the 3 but got sent the wrong box what is the process and cost to get a mini fetch as i own the old fetch box

    • Brianna Burgess says:

      A Fetch TV Mini can be ordered via our Support (13 22 58) team, Dean. The Customer Service Representative will be able to run through options surrounding plans and the return of the incorrect Gen 2 unit.

      – Brianna

  61. Dean2 says:

    Just checking iinet, it sounds like you’re saying in some of the above posts that the mighty is available?

    I’m very unhappy to lose PVR, and the latest update you have pushed out has killed my Gen 2. But I don’t want the multiroom or WiFi or movie box the mini offers – PVR wins for me. Is the mighty available, and/or can you tell me when it will be?

    Thinking about jumping ship if you’ve intentionally killed off Gen 2’s to push me on to an inferior product. I would happily pay the extra $5p/m to keep PVR, rather than the cheaper mini plan.

    • Leo Yarnold says:

      Hi Dean2,

      Certainly understand your thoughts here. The Mighty is available, however you do need to speak to Sales directly on 13 19 17, as this product is only available via a direct call.

      – Leo

  62. Erin says:

    Is the Mighty box currently on offer? I can’t find it as an option on the website and I just got off the phone from changing our plan over to NBN and was told I could either keep the Gen 2 box I’ve got (and it’s recording capabilities!) or cancel that subscription and sign up for the $10 a month cheaper Mini that doesn’t do what I want despite it being newer technology! For the record I kept the recording capabilities of the Gen 2.

    • Leo Yarnold says:

      Hi Erin,

      The Mighty is available but only via Sales on 13 19 17. Staff will be able to organise this for you.

      – Leo

  63. Erin says:

    Hi Leo, I only just called and spoke to sales and specifically said I wanted recording capabilities…..I wasn’t offered the Mighty as an option!! It was either the Mini or keep my Gen 2.

  64. Amy says:

    Unfortunately, my Gen 2 box died on 1 Jan after it attempted the latest software update. I was disappointed to be offered a Mini as a replacement as I rely on PVR. I was told no Mighty’s are available and there was no indication of when they will be made available. I have already started looking at other options (incl Foxtel) if I can’t get a Mighty

    • Leo Yarnold says:

      Hi Amy,

      The Mighty’s are available, but they’re only available by assisted signup, ie; speaking to the Sales team directly on 13 19 17.

      – Leo

  65. Amy says:

    Thanks Leo for your response. I spoke to Sales today and they said there won’t be any Mighty’s available before the end of January 🙁

  66. Jennifer Hannah says:

    same old story. My Gen 2 has died and was told if I want to be able to record I will have to BUY the Mighty for over $300 I am not happy and feel as a loyal customer I have been duped. How can iinet do this to loyal customers?

    • Brianna Burgess says:

      Hi Jennifer,

      We’re sorry to hear you feel this way – We stock the current range of Fetch TV Set Top Box’s, the Mini and Mighty. If you are after the record feature this would mean you would need to purchase the Mighty as this is the only Set Top Box with the feature at the moment. We’ll be sure to let you know of any changes to the product range/options available!

      – Brianna

  67. Fred says:

    Hi, can I buy a Mighty outright from a retailer and bring it as BYO to an iiNet NBN plan with Fetch TV subscription?

    • Brianna Burgess says:

      Hi Fred,

      The Fetch TV Set Top Box would need to be purchased via iiNet if you wish you have Fetch TV services with us. Hope this helps!

      – Brianna

  68. Mark says:

    Just got turbo nbn and modem was delivered but no set top box ?? In the deal was free fetch but hard to watch with no set top box

    • Leo Yarnold says:

      Hi Mark,

      Thanks for getting in touch! We’re sorry to hear that you haven’t received your Fetch equipment yet. We do try to send all hardware in the same shipment to the customer, but there are instances where this isn’t possible and you will be advised by SMS when your Fetch hardware has been sent. Have you had a chat to our Fetch team about this on 1300 701 006?

      – Leo

  69. Hannah says:

    I’d love to see the mighty – comparing providers for our new house, and the Mighty is the necessity. Without record, fetch can’t replace Foxtel for me. Please get it soon!

  70. Shane Ford says:

    Very disappointed with my new fetch Mini. Had to get it as part of our NBN connection as there was no other option when we transferred across from ADSL. Now i am being told that we cant use the old set top box. Disappointing part is now our option of recording shows (ESPN and Normally free to air) on the set top box is now gone. Catch up TV that is available does not allow us to catch up on our favorite programs supported by Fetch. The mini does not record and there is no other options. After nine years we will definitely being looking at another provider.

  71. Matt says:

    I have a Fetch mini but want to record. I understand the Mighty is not available through iiNet. Can I buy a Mighty JB Hifi and set up sharing on my plan without issues.

    • Leo Yarnold says:

      Hi Matt,

      The Fetch Mighty is available but is only by calling through to our Sales team on 13 19 17. Otherwise, a non-iiNet branded Fetch box won’t work.

      – Leo

  72. Tracey Crowther says:

    I am a new customer, new to FETCH and dont have a large budget. The whole reason I just connected with IINET and the FETCH box was because of the information provided on the internet and instruction booklets says that you CAN RECORD programs. Why is it not clearly identified that the new fetch, which I dont have a choice over which one was provided to me doesnt include the recording feature. I am beyond disappointed.

  73. Stu says:

    I have just received the Fetch Mini box and hooked it up yesterday. Not worth the $60 up front fee.

    It has a reasonably nice little GUI for surfing the TV channels but it requires the TV antenna line to go through the box directly so it alters your set up (I can no longer access normal free to air on my TV without using the Fetch box).

    Then of course it gives you practically nothing without you signing up to the channel packages (of course, you don’t get nothing for nothing). So effectively, as far as I can see, you get access to 30 random movies and a fairly basic Media box for $5 a month (which I assume kicks in without letting you know after the free trial period, yes that’s how they get us now isn’t it). This is all included on modern TV sets for FREE these days. Why pay for it and add a box to the mix? Oh and I have to agree with the last poster, I press record and it refuses. That function is not included on the mini box. It records last 15 minutes of TV so you can pause or rewind (Yawn).

    My recommendation so far is: If you have and are happy with Foxtel, stick with it. If you have a Media box on your TV or your TV runs all of your media, stick with it. If you have Netflix, Stan, etc. Stick with it. Basically if you have an old smart TV with no functionality and no streaming TV options, think about the Fetch box. Otherwise, waste of time, set up and money.

    (Thats after one day of testing, my opinion may change – but I doubt it. I am asking for a refund on the $60)

    • Leo Yarnold says:

      Hi Stu!

      Thanks for taking the time to drop by and leave your thoughts on your Fetch service.

      We do believe that this is, for the price, an astounding unit and is feature packed, with access to:

      • The Netflix, Stan and YouTube apps;
      • An app that you can use to watch programs on the go as well as use your device as a remote– the Fetch app;
      • 30 included movies available on demand;
      • Access to TV and Movie rentals;
      • Multi-room support via built in Wi-Fi, so you can have several units in the house;
      • A 24 month free trial option for the base service, with the Fetch Mini
      • Plus the ability to pick what Channel Subscription Packs you want!

      For the base price of $5 per month, you certainly receive more than practically nothing. You have a unit that delivers all of the above at a low price point and access to all of this in one place!

      Drop me an email if you like ( and I’d be more than happy to have someone from our specialist Fetch team call you to walk you through any features so you can experience the full value of the service. You may also like to check out which has our guides as well as details on the companion app I mentioned.

      – Leo

  74. Maria says:

    Hi, Is there anyway we can get the fetch Mighty instead of the mini box, I would like to be able to record my shows

  75. Scari says:

    Am I able to access the optus sports application on Fetch TV if purchased from iinet? (I have a subscription)

  76. Mark Golesworthy says:

    I have purchased NBN with iinet that includes fetch. I haven’t yet activated Fetch. Can I use my Iinet fetch activation code to activate a retail fetch mighty box?

    • Brianna Burgess says:

      Hi Mark,

      The activation code will only work with a Fetch TV Set Top Box supplied by iiNet. Have you spoken with our team about hardware options?

      – Brianna

  77. Fiona says:

    I have a fetch box and modem from when I went threw iprimus they lied ripped me off so I decided to cut it off I still have fetch box set up and modem but no internet hard to find a reliable sauce as foxtel let me down innet ticks all the boxes but I have the fetch box & modem so will save me money please let me no

    • Leo Yarnold says:

      Hi Fiona,

      Thanks for taking an interest in us – we greatly appreciated it.

      Whilst you aren’t able to bring your Fetch box to us (you’d need to keep it active with iPrimus), as long as your modem isn’t locked to iPrimus, you could use that. Alternatively, we can arrange for a new Fetch Mini or Fetch Might and a iiNet modem for you! Feel free to get in touch with us here: with your details and we’ll arrange for a staff member to give you a call.

      – Leo

  78. Gemma says:

    Hi there – not overly impressed with Fetch Mini. Have had Fetch through iinet for years and used the record feature regularly. Had to change to NBN with iinet, got the new Fetch Mini box and cant record. Can I still use my old Fetch TV box instead?

  79. Rob says:

    Hi I am an iiNet with fetch mini subscriber. There is a iiNet fetch mighty box for sale locally, 2nd hand from an iiNet customer. Will it work with my subscription (I would like to be able to record) or will the mighty box be locked to the other persons iiNet account? Thanks.

    • Leo Yarnold says:

      Hi Rob,

      The box will be locked to the customer’s account and will only be able to be used with an active iiNet connection.

      – Leo

  80. Ellie Hall says:

    I paid around $300 for my mighty box with you. If I leave iiNet, I assume I own the box and can therefore use this with my next internet provider. Is this right?
    And if not, can a refund be provided?

    • Tal Waterhouse says:

      Hi Ellie,

      Thanks for your question.

      If purchased from us, the Set Top Box is configured to only work with us as the service provider using the active subscription and cannot be returned for a refund if the service is cancelled. If you’ve got any concerns about the service or are looking to make an adjustment, we’d love to talk it through with you directly and our team on 13 22 58 are available to help out at any time.

      – Tal

  81. Moe says:


    I have recently signed up for FTTB Ultra NBN and would love to get Fetch TV, for some reason it didnt come with my plan (signed up for 24 month contract) and I cant seem to purchase it via the “im an existing customer” button, what can I do?

    • Tal Waterhouse says:

      Hi Moe,

      Happy to help you get that signed up! Shoot us an email via with some account details along with your request and we’ll get someone fro the team to get in touch to help you out.

      – Tal