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The Westnet yearly wrap up

WN Yearly Wrap Up

2018 has been a big year and we still can’t believe that it’s almost over already!

With the festive season just around the corner, we’ve put together a recap of the highlights from throughout the year. We hope you’ll join us for a trip down memory lane as we look back through some of our best achievements and important milestones from 2018!

iiNet Turned 25!

On the 23rd of October, it was iiNets 25th birthday! While we’re not far behind at the ripe old age of 24 years old, it’s pretty amazing to see how far our parent company has come since its start-up days in a Perth garage back in 1993. Since then, they’ve continued to grow and proudly connect Australians to the ‘net for the past quarter of a century. You can check out the message from Finn below, or see more of the group’s achievements over the years here.

The best NBN™ provider in Australia

A leading consumer advocacy group recently compared NBN™ performance with other providers over a six month period and our parent company iiNet came out on top between January and June! iiNet recorded the highest overall ranking of 78% with the best satisfaction rating from their customers, and the best speed scores. You can see the high scores they received in performance and customer satisfaction for yourself in the recent nationwide survey here. This was made possible thanks to the iiNet Group team’s continued hard work, passion and dedication in providing awesome customer service 24/7 as they work to connect Aussies to the NBN™.

ULTRA Broadband FTTB is unveiled

Our exclusive high speed network, Ultra FTTB Broadband, arrived this year. The iiNet Group’s ULTRA Broadband delivers reliable, ultrafast broadband at an affordable price. With an included phone line and unlimited data on every plan, you won’t find a plan that offers better value for money! The ULTRA umbrella includes FTTBCable (for residents in Geelong, Mildura and Ballarat) and VDSL2 (exclusive to Canberra residents) connections. It’s internet, only better.

New BizPhone Campaign

For the very first time, the iiNet Group have launched an iiNet BizPhone ad on TV! BizPhone is made for small businesses, so in this ad we pay tribute to the things that just belong together, like popcorn and movies. Check out the very first iiNet BizPhone TV ad now.

Wow! Time flies when you’re having fun. It’s been a busy and action-packed year but we’re looking forward to what 2019 has to bring.

14 comments

  1. J Newham says:

    Luv to have opportunity to complain, but have nothing to bitch about.

    Well done

  2. Cliff says:

    Well to be what they claim does not go with experience when a problem is to be fixed…..Purchase as many companies as you like your service is just the same..

  3. Faye Ure says:

    Thank you for looking after me for many years
    I appreciate it..

  4. Leon Norgate says:

    If the Wesrnet or iiNet is so advanced why does it not have the facility where you can see the caller ID on your phone before answering?
    In these days with so many ‘crank’ or bogus calls it should be a must!
    The facility was there 15 years ago
    Please do something about it.

    • Tal Waterhouse says:

      Hi Leon,

      Caller ID is still very much an active feature on phone services we provide including VoIP. If it’s stopped working on your current service for some reason we can certainly take a look into that for you. Feel free to shoot us some more details including the line’s number and any recent reference numbers to our email address iiOnline@iinet.net.au and we’ll be glad to assist you.

      – Tal

  5. Margaret weaver says:

    Merry xmas to all the lovely staff i have dealt with over the year espcially the NBN change over XXXXXX

  6. Norm Langston says:

    very happy with service and reliability

  7. Virginia James says:

    I’ve enjoyed great service and assistance for 9 years. Since NBN connection the service has been disappointing with many stoppages and unreliable phone connection. Hoping for better in 2019 – thanks to the staff who have been very helpful and best wishes for the New Year.

  8. Sr Joan M Winter OP says:

    Your service and support are the best of any company with whom I interact. Thank you so much for your efficiency, capability, helpfulness and friendliness.

  9. Marie C says:

    When I first joined, Westnet service was outstanding. Recently it has become very poor, since the call centre was outsourced to Capetown. I have a persistent problem which has not been solved. If I phone, I wait up to two hours for a callback, and then some staff are much less than helpful. If I email, I hear nothing for weeks, not even an acknowledgement, and sometimes the task is closed without any reference to me. Not happy!

    • Leo Yarnold says:

      Hi Marie C,

      We’re very proud of our staff, no matter their location and believe they do a solid job. However, if you aren’t happy with what you’re seeing, you’re absolutely right to call us out on it. We’ll always own up to our mistakes!

      You’re always more than welcome to engage us directly, citing this post and along with your details to iionline@iinet.net.au. Alternatively, we do also have the Complaints Handling Policy, which you can engage, here:

      http://myhelp.westnet.com.au/node/1414

      We’re always happy to help!

      – Leo

  10. Marie C says:

    Thanks for the info, Leo. I may do one or both of these things, now that I know how to proceed.

  11. Virginia James says:

    Still waiting for my phone and internet connection to improve – I lose connection from 1 to 5 times almost every day – especially problematic when phone calls are suddenly cut off, or I’m unable to make an important phone call, or I’m in middle of online banking etc.

    • Leo Yarnold says:

      Hi Virginia,

      We can absolutely help with this!

      It sounds like you’re having connection dropouts and these can be resolved via thorough troubleshooting. We can arrange contact for you to have this attended to. Please feel free to e-mail us directly, with your details and citing this post, to iionline@iinet.net.au. We’ll be more than happy to step in!

      – Leo

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