What services will be disconnected with the NBN rollout?


Sign up to NBN today

The National Broadband Network (NBN) is coming to make your life more enjoyable. Blazing fast speeds will drastically reduce loading times, pump up professional productivity and enhance communication among friends and families.

But you won’t just wake up one day and be ready to use the NBN. Before taking advantage of the network’s great benefits, you might need to prepare some of your existing services and devices for the transition from old copper wires to new NBN cabling.

Once the NBN hits your part of town, your existing network providing you with internet and phone services will eventually be shut off if it operates over copper wires (this excludes areas who’ll receive an NBN Satellite or Fixed Wireless service, you’ll keep your copper based phone service). That means that many devices and services connected to the existing network will stop working if you don’t plan accordingly.

Internet service


If you wish to continue to access the internet, you’ll need to switch your internet service over to the NBN when your premise becomes NBN ready. 

ADSL, ADSL2 and ADSL2+ subscriptions will need to be switched over to the NBN if you want to avoid interrupted web surfing.

The good news is that if you sign up to a 24 month NBN contract with iiNet you will receive an awesome NBN-ready Netcomm WiFi modem worth $109. 

Landline phones


Landline phones are another common utility that will be affected by the new NBN network. If an NBN fibre connection is being installed in your area, your copper wiring connection will be disconnected 18 months after the new technology’s arrival.

But don’t worry; if you make the right preparations, you’ll still be able to use your landline phone to chat with your friends and family.

  • We offer Fibre Phone and NetPhone plans which lets you make phone calls over your NBN connection.
  • In most cases you will be able to plug an existing phone handset or wireless base station directly into the NBN Connection Box and/or VoIP (Voice over Internet Protocol) input on your NBN-ready modem/router.
  • In most cases, you’ll also be able to keep your existing telephone number. There are a few things we need to check before bringing your phone number over, but leave that part to us.
  • You can chat with our friendly Sales Staff on 13 19 17to discuss your requirements

Other devices in your home or business


Monitored home security systems, fax machines and other items that currently run on copper phone wires might need to be upgraded to continue operating over the NBN. This is especially true for businesses that depend on services such as EFTPOS every day.

If you are wondering about the NBN compatibility of specific devices in your home or business the right move is to call the manufacturer of those specific services and see if any changes need to be made to ensure they are NBN ready.

You can also check to make sure you have the correct cabling installed to maintain the functionality you need. Any additional internal premise cabling or wiring is the responsibility.of the home owner. If you require cabling between the rooms of your home, please contact a registered cabler for a quote. A list of registered cablers can be found on our website.

What to do now? 

The NBN represents the next step in the evolution of telecommunications. To make sure you don’t experience any unwanted interruptions, or to learn about other aspects of the NBN’s arrival, check out our NBN FAQ page. If you’d like to be kept up to date with the latest news around the NBN and when it will be coming to your area, join the NBN Wait List.

Unprecedented connectivity is around the corner. Be sure to take the simple, yet necessary, steps to put yourself in the best situation to take advantage of it.

DES-5076 NBN_BlogBanner_v3


  1. Cush says:

    Well we don’t have to worry about NBN – not getting in our area for years…………….
    and we are a suburb in Perth – Greenwood. Please tell me why!

  2. scott says:

    where I live we are due to get Wireless NBN my question is that if we are able to still keep our ADSL2 service or is the copper only staying connected for telephones only?

    • Amy Pearce says:

      Changing to the NBN is compulsory in areas where the service is live.
      You can keep your copper for a phone line only if you are in area with Fixed Wireless or Satellite.

      – Amt

  3. Nick says:

    ISDN 10, 20 & 30 services over copper will still be kept…

  4. John Huntley says:

    At least I dont have to worry about disconnecting anything I will never get FTTH and it looks like, although 5 NBN wireless towers have been erected around me I am not in any of the footprints of ANY of the towers. I would like to know how the NBN gurus can determine who will get what when their rollout map shows towers around me about 800 meters from where they actually are. I am sure this NBN rollout is being run by people who dont have a clue

  5. Bob says:

    NBN Rollout progress in Townsville… Newcastle… just let me know when the NBN makes it across the Nullabor. I’ll be waiting in Bassendean. lol

  6. Steve says:

    I’m on naked DSL. Will that be affected? I live in Darwin

    • Amy Pearce says:

      If the NBN is live in your area, your DSL copper services will be disconnected.
      You will receive notice of;
      – when the NBN build is starting
      – when the NBN is live in your street
      – when the copper is to be disconnected.

      If you have not heard of these stages happening in your area, your service will still be active and working.

      Cheers, Amy.

  7. Steve says:

    Evans Head don’t have to worry, as it will be 2075 before we get it………..

  8. John Erkins says:

    When does NBN come to Leeming WA?

    • Amy Pearce says:

      Hey John,

      Take a look at the rollout maps for up to date information.
      We’ll let you know when it is time to get excited :)

      – Amy

  9. Jignesh says:

    Waiting for NBN since last 2 Years, don’t think any change in recent years or may say decades.

  10. Johan de Kock says:

    When will Greenfields in Mandurah get NBN?

    • Amy Pearce says:

      Hi Johan,

      Check out the NBN Rollout maps for up to date info on areas going live.
      Once your area is ready to go, we will let you know via email and post.

      – Amy

  11. Paul says:

    In three words, “Malcolm Bligh Turnbull” – at least he’s the person responsible for actually implementing the emasculation of the NBN (last time I looked) – although I can’t help suspecting it was someone else’s idea originally.

  12. bundyau says:

    we live in the tourist capital of Qld ,the Sunshine Coast and we are not even om the list of to do and run at 1.5 on ADSL1

  13. John Kerr says:

    They are writing wiring instructions on our Telstra pits so the cabling isn’t too far away!

    Can I get the fibre laid in a different configuration to the existing copper wire? We use the ‘other’ side of the house for our telephone/ISP connections.

  14. derek says:

    I live in Springfield QLD 4300 ,according to the chaps that pulled the cable through a while back in the street” its the NBN cable folks you’ll be right soon ” but according to IInet, your map , Telstra , and any one you ask,we have not got it will not be getting it for Quite some time , why Springfield was supposed to be the satellite city of QLD, we still have trouble getting a simple adsl connection as far as getting a new land line forget it , its more than a joke here

  15. John says:

    I live in Greenacres in Adelaide. I dont have to worry about NBN-it wont be here for years either.

  16. John Ambrose says:

    We have had great difficulty with outages, and being told our D-link 2880AL Router which is NBN ready was not accessible/(Restricted) to the new service.
    So since joining we have had difficulty contacting our ISP (Westnet)
    After about four calls only two contacts made. One from a Tech service in South Africa. We have had to purchase Ether link cable of some length to attempt to get direct connection from the NBN box. So we are not very happy at all with the service, but are being patient as this mass change over happens Australia wide.

    • Amy Pearce says:

      Hey John,

      If you can connect directly to the NBN box, bypassing your modem, and gain a steady connection, it tells us that your modem is the cause of the connection issues.
      If you still have issues connected when directly plugged into the NBN box, it shows us that the issue is with the box or network itself and we can organise a technician to fix.
      This is what we call troubleshooting – it helps us determine what part of the connection needs fixing.

      Please continue to work with our Support Team so we can get your service working as it should.

      – Amy

  17. Ashley says:

    I will pass this message on to my grand-kids, as we will not be around when it gets to rural Western Australia?

  18. john tyler says:

    i’d like to know about the proposed satelite upgrade that was scheduled for 2015?i can’t find anything about it. While we hear about lightening speed upgrades or not for urban dwellers we rural subscribers are still languishing under an over-subscribed and dial up like data delivery service.We were promised 6mb/s when i was put on and i dont think i’ve ever got anything greater than 2mb/s .

    • Amy Pearce says:

      Hey John,

      As part of the NBN Long Term Satellite Service, NBN will launch two next-generation Ka-band satellites to provide access to the NBN outside the fibre and fixed wireless footprints.
      The satellites are planned to launch in 2015 and are designed to provide high speed broadband coverage to around three percent of homes and businesses including outback areas.

      Once we hear more information on the update, we will let our customers know.

      – Amy

  19. Neglected says:

    Also Greenwood W.A. – 18kms from Perth. The metro train line continues to Clarkson (36Kms from Perth) and suburbs continue much farther.

    HUGE Hamersley Exchange area with Greenwood residents 5+kms from exchange. 1 to 1.5 Mbps ADSL2+ service with many drop-outs.

    And NOT even listed on NBN 5 Year Plan….

  20. Roberto says:

    Have tried the NBN at a friends house & with Netflix,Stan & all the other Streamers running hard at peak times the NBN is just as slow as my existing Optus cable service.
    Might be better for the users who had prehistoric copper, but for this area the so-called NBN lightning speed is nothing special.
    I’m not excited about the connection of NBN here, because it just means more money that I will have to outlay updating hardware & cable for the same speeds that I am already getting.
    It is all NBN propaganda to me,, so I think that I might just give it all a big miss & become a Hermit.

  21. jphn Simonis says:

    I am 81 and I have no idea what you are talking about. I have been a subscriber to Westnet for years and I expect you to take this changes in hand. I do not want to be interrupted in my connection as I am in need of it on a permanent basis. You have already offered me a free new modem and a 2 weeks credit for the problems I had with you and I am stil waiting to receive delivery of the modem and the 2 weeks credit note.

  22. Alf says:

    Cush, Because of the change in government they switched/mixed up technologies.

    My town in regional WAS was due to have full FTTP rolled out jan 2014 but since the coalition got into power we dropped off the map and haven’t been back on since.

    But hey, look at the rollout map and checkout the Collie River around Eaton, full support for fixed wireless! Just think of all the fish who now have excellent broadband speeds while the people on the land don’t.

    iiNet should of just kept rolling out their DSLAMS across regional WA. At least we would of then had a reliable service and brilliant support provider.

  23. Colin Puls says:

    Whilst I always welcome the opportunity to take advantage of a promotion such as the free Netcomm N600 router, the reviews that I have read clearly express the view that it is very poor quality. I think I will stay with my Bob Lite or check out another router when I switch over to the NBN.

  24. Douglas Gordon says:

    We really need broadband in Balingup 6253 when will it be connected ?

    • Amy Pearce says:

      Hey Douglas,

      We will let you know via post and email when the NBN is live in your area.
      In the meantime, keep your eye on the NBN Rollout maps, the iiNet Blog and have a chat with your local MP or council :)

      – Amy

  25. Sandy says:

    Why sign up to a 24 month NBN contract with iiNet? Optus told me they are doing it for Free with no contract if you are an existing customer. Be careful of Telstra, I phoned and asked them the set-up costs etc and the guy informed me $2500, guess what I told them to do with it?
    The problems have been continuing this year with Telstra lines, we had no phone or internet for nearly 2 weeks in Feb and 1 week late March, Optus acted as quickly as possible and reimbursed us but Telstra was so slow, apparently as they lay the new cables, they disconnect customers in that area without warning, whilst working, how hard would it be to drop a leaflet in your letterbox to warn people that disconnections may occur, at least we would have time to get a pre-paid card until connections are re-established, typical of Telstra.

  26. Rob Rowe says:

    I have the same concern as Cush, no one can give us any indication of when it will be rolled out in our area – Midland and regions. You can never trust politicians!!!

  27. Robert Petchell says:

    When is the Roll out in Emerald as we can’t get better than std ADSL In our area

    • Amy Pearce says:

      Hi Robert,

      Check out our NBN Rollout map for details about new areas commencing construction.
      We’ll let you know when your area is almost ready to go live!

      – Amy

  28. Ian Gammage says:

    When will NBN arrive at Albion Park, NSW 2527? Will iinet make contact to advise and offer suggestions?

    Thank you

    • Amy Pearce says:

      Hi Ian,

      When we know, we will make contact with our customers in the are to advise.
      – Amy

  29. Kris says:

    Because idiots with no idea for a technologically sound infrastructure voted Libral!!! Just like the technology the party policies )and practices) are inferior to a modern day world.

  30. Gay says:

    After years on dial up we finally got adsl which constantly drops out.
    NBN is popping up all around us but only in the new housing developments. Not planning on moving to a new home so no NBN for us I guess.

  31. Gerard says:

    When will NBN hit the Samford Valley, only 25km outside Brisbane, as we can’t even get ADSL-2 yet???????????????

    • Tal Waterhouse says:

      Hi Gerard,

      We recommend checking out your area on NBN’s coverage map to see when they expect it to be rolled out to your area and how any rollouts are proceeding.

      If there’s any concerns about service availability in your area, you can always have a chat with our 24/7 support team on 13 22 58 to see what’s best for your line.


  32. Alex says:

    I have VDSL1 on the ACT iiNet/Transact cable. Who owns the cable now – iiNet, Transact or NBN. Will it be discontinued when NBN rolls through our suburb?

    • Amy Pearce says:

      Hi Alex,

      As TransACT is an iiNet company, iiNet owns the VDSL network you are connected to.
      At this stage, there is no plan in place for NBN to take over the networkin your area – this of course may change in the future depending on NBN rollouts and government planning.

      – Amy

  33. Janet says:

    In our area in Central Victoria we will have either fixed Wireless or Satellite NBN. Who will be maintaining the copper wire network for our landline? Essential as we have very poor mobile coverage.

    • Brianna Burgess says:

      Good question! It depends on what type of NBN service is rolled out in your area, Janet. If NBN Satellite is connected you will keep the landline and service will continue as usual. Alternatively, if NBN Wireless is connected a new phone service called a Netphone (VoIP)can be selected which operates outside of the copper network. However you can nominate to retain the landline service if it is preferred. The Wholesaler will continue to respond to service faults for copper in those areas.

      Hope this helps – Don’t hesitate to take a look at the plans currently on offer:

      – Brianna

  34. Mrs Pamela Kiff says:

    My husband is a retired technical support engineer. He specialised in producing information papers that were written in plain English. He wishes that Telstra etc would clearly set out the NBN changeover process (step by step) and also what components are provided in the self install package.
    He has just spent a lot of time on the Internet ‘gleaning’ information here and there. For instance the ’60m/40m’ rule and
    whether the EXISTING phone line can be reused on NBN providing it has already been disconnected from the ‘street’! How about it Telstra? AND how about training your shop front sales people to better explain ALL the about the changeover!

  35. Alex says:

    Hi there, I am on iiNet VDSL. I can see from an earlier comment in 2015 that if you have VDSL you do not need to switch to the NBN as its owned by iiNet. Is this still the case? Can I stay with iiNet VDSL and not switch?

    • Brianna Burgess says:

      Hi Alex,

      That’s correct! If you have iiNet VDSL you do not need to make the switch to NBN. Let us know if you have any further questions.

      – Brianna

  36. Rod Holden says:

    I want to see a map of the NBN Nodes in / around my location. I could influence my decision as to when I change-over.