How to work from home the right way

Working from home isn’t a new concept, however as companies around Australia roll out work from home policies, for some it may be new territory. Many Australian companies offer flexible working arrangements and for most, working from home is usually only done on a short-term basis. Working from home for longer periods can be hard to adjust to and you might find yourself wondering if your internet will be able to adjust to the increased usage and having multiple devices online at the same time!

Whether you’re a first time work-from-homer or a work-from-home (WFH) pro – here’s everything you need to know to prepare to get the most out of your work day, adjust to your environment, and keep efficiency and productivity at a high.


It’s important to keep your routine to ensure that you can prepare for the day and get into the right mind set. Little things like getting up at the same time (don’t wake up at 8.25 for an 8.30 start), getting ready for the day (no pajamas), making a tea or coffee and of course, a healthy breakfast.

Create an office space

Having a dedicated work environment that is separate to the rest of the house is important. You may not have an entire office but setting up a dedicated area will not only get you into the ‘working’ head space but also ensure that you are free from distractions and interruptions. If you like to have flexible work space you may even set up an area that allows you stand at your computer by elevating your screens.


Create your optimal working environment. Whether that be a cup of fresh coffee on your desk, a couple of plants for some colour, or some relaxing music. Once you get into the zone and set the right environment you may find that you’re even more productive and creative than in an office environment. Especially if you view it as an office and not being at ‘home’.


When it comes to working at home, your setup is important and you need to prepare in advance to ensure that you have the tools to get your job done as easily as possible. First things first: you’ll need a laptop or desktop and VPN access to your work files and programs. To ensure you can work uninterrupted, you’ll want to have access to a phone (this could be your mobile) and a reliable internet connection.

As Australian’s are increasingly having to work from home you may find you have multiple people online at the same time. You may need to reassess your NBN speed tier even if it is temporarily to allow you to work from home while at the same time the kids are researching online or streaming their favourite shows. Our NBN50 bundle with Fetch is perfect for this allowing you sufficient bandwidth for all your work from home needs. You’ll even have a whole lot of content for the kids to watch so you can work uninterrupted! Customers can change their plan in Toolbox or if you’re looking for a new NBN™ plan, you can see what’s available at your address here.


Not being in close proximity to your colleagues and manager will require you to increase communication among the team and learn how to efficiently communicate online. If you don’t have systems in place already, look at phone calls and/or texts, online messaging, emails, and video conferencing to keep communication flowing. Your team may also like to set regular catch-ups to ensure that you all still remain accountable and in the loop throughout the week.


While it may feel isolated being at home, there are a number of apps that can help you to communicate with key stakeholders across multiple locations and assist with collaborative tasks. Here are some apps you may like to give a go!

  • Apps like Slack bring all of your communications into one platform including instant messaging, voice and video calls, file sharing, and emails. Emails are even divided into channels to make searching for emails easy!
  • Skype and Zoom are great options for instant messaging, video conferencing, screen sharing, and phone services.
  • Asana and Trello (which is set up like the game Solitaire!) can help with project management across business goals, projects and daily tasks and allows you to assign tasks to the relevant user and stay on top of your projects and deadlines.
  • For file sharing, Dropbox is a great tool for file sharing with cloud storage and file synchronization. It’s super easy to use and you can review documents and leave notes.
  • Another great collaboration tool is Google Docs. This service allows you to create documents, share them with the team and edit them at the same time to prevent sending documents backwards and forwards.

Data usage

If you don’t usually work from home, you’ll probably find that you use more data than normal. iiNet customers can stay on top of their data usage by checking it in Toolbox. The good news is our NBN25, NBN50 and NBN100 plans all come with Liimitless Data so you won’t have to worry.


You may have the right speed and plan for your usage but did you know that there are a number of factors around the home that can affect your WiFi signal? Start by checking if there are objects around your home that can absorb and reflect your WiFi signal for example; solid brick or cement walls, TV’s, fridges, microwaves, large bodies of water (such as a fish tank), and large pieces of furniture. Secondly, check if you have multiple devices connected at the same time that are using up your signal. A basic modem can usually support up to eight devices so try to have less than this to optimise the signal.

For more tips on getting the most out of your WiFi you can check out our blog articles ‘How to strengthen your WiFi signal’ and ‘AC WiFi: What you need to know’.

If you’d like to find out more about our NBN50 bundle with Fetch, check your address and get started here.

Do you have any tips that help you get the most out of your home office set up? Share them with us in the comments.



  2. Mal. Applebee says:

    why is my nbn so low just over 4,00

  3. Gwyneth says:

    Don’t forget good posture etc

  4. Russell Middleton says:

    This communication from iinet is mainly about NBN.
    I use VDSL with iinet. Should I be looking at changing??

  5. Robert Gibson says:

    this is all double Dutch to me, at 86 years of age my brain is not working on your same wave length

  6. Tony Hammond says:

    Bloody hopeless,have tried to call on several occasions,waited 65,47, 70,minutes,not big users but would like a satisfactory service when required.Download 2,upload 0.7,we live approx.4kmc from the exchange.

  7. My wife has just started this week working from home. We have the NBN50 package. So far, everything is working very well on both computers.

  8. Tania Collins says:

    I have had the worst internet speed for months. I have 9.5 down loads and 1.0 uploads. This needs to be addressed as a matter of urgency as I am clearly not getting what I am paying for. I don’t work from home, I don’t upload or download. Basically I use bugger all and am being charged $69.99 for nothing as I need to use the data on my phone for the better part of the month. I will be working from home in the next week or so, so this needs to be treated as a matter of urgency. I have not complained previously as it wasn’t an issue, however it is now becoming an issue.

  9. Ian McArthur says:

    How do I set up a home phone?
    We haven’t had a landline since the NBN was set up.

  10. Katy says:

    These are all great tips and I have been using nearly all of them for some time as I have been mostly working from home for the last few years.

    While people will definitely need more data, I have found that with so many people using the network, on NBN-50 I’m lucky to get 20 Mbps now. I was getting about 45 Mbps before network use increased. So I am paying for a package that is now not being delivered. I’d downgrade my plan, but I still need the data.

  11. Andrew Weatherhead says:

    I am on satellite. Any increase to our limit? I work from home current plan is not enough for cad based databases.

    • Leo Yarnold says:

      Hi Andrew,

      We will be passing on this increase to our customers by doubling peak quotas. This change will be implemented on 1 April.

      – Leo

  12. Sharon Hewitt says:

    Well this is all well and good. But we have 2 NBN services & we don’t get any credit for that n the unlimited service for $80 a mth is great & reliable. And at present with the corona virus I have relocated to a remote area to work from home were we have our 2nd NBN service thru activ8me on skymuster and we pay $65 a month for a terrible service that drops in and out all day long and you say ‘stay connected” to work from Home. Well I would love to stay connected!! When I contacted Iinet my provider they said I could transfer my service to where I currently am. But due to fear of losing my current service and it appears there is as mix up with our actual address I would not proceed due to fear of no service at all!!

    So NBN I would love to stay connected in a remote area with a reliable service so I can
    work from home with only 1 stress ‘the corona virus and not a 2nd one of intermittent service or no service at all PLEASE HELP US WE NEEDAN UNLIMITED RELIABLE SERVICE IN REMOTE COMMUNITIES!!

  13. Katy says:

    all this is great, but about NBN satellite customers in rural areas? NBN co has said that “From 31 March 2020, for a period of up to three months, nbn will increase the download data limits that apply to RSPs for the standard nbn™ Sky Muster™ service. This will provide an additional 45GB* for each standard nbn™ Sky Muster™ service at no additional cost to those RSPs to provide to their customers.”, but iinet have not said that they are passing this on to their customers. I have asked three times without receiving a reply.

    • Leo Yarnold says:

      Hi Katy,

      We will be passing on this increase to our customers by doubling peak quotas. This change will be implemented on 1 April.

      – Leo

  14. Tracy Taylor says:

    What about satellite plans were data usage is currently capped?

    • Leo Yarnold says:

      Hi Tracy,

      We’ve passed on this increase to our customers by doubling peak quotas. This change will be implemented on 1 April.

      – Leo

  15. Simon Paris says:

    …. & always keep your mouse as close as possible to your body.

  16. Peter Henderson says:

    I work in an occupation that can’t do much from home – I’m a dentist – but I found your article fascinating and really instructive. Thanks for caring about your customers.
    Peter, Caulfield South, VIC

  17. Kerrie Anne Dettmann says:

    I note all these limitless increase in data for people working from home, I have been trying to contact you for over a week with no reply. Where is the increase for satellite NBN users who are working from home? Your service is currently detrimental to me keeping my employment and my daughter being able to continue her university but no response from you at all

    • Leo Yarnold says:

      Hi Kerrie,

      We’ve passed on this increase to our customers by doubling peak quotas. This change will be implemented on 1 April, so should be place right now.

      – Leo

  18. G.E says:

    Using Skype for work, I find the sound become hard to understand and the video image distraught any idea how to improve on these issues while working from home. I have NB50 at 43.5 Mbps and I connect my laptop directly to my modem via Ethernet cable and still no improvement.


  19. Sam garner says:

    Switched from the base level NBN to the limitless NBN100. The switch happened within hours and the speed difference is amazing. Highly recommend the switch of your going to working from home.

  20. Leeanne says:

    I’m currently on an NBN50 plan, however I’m now working from home M-F (10-7pm) until further notice, due to the current COVID-19 pandemic. Is my current plan enough or should I upgrade to NBN100? And if so, is there an additional charge for upgrading?

  21. Graeme Sassella-Otley says:

    Download is fine but upload is insufficient at 4.36. Need 6 at least. How do I get that?

  22. John Bond (Sonlife ministries) says:

    It’s 3 weeks since we connected to nbn on our new apartment but my email addresses have not come across.
    Is there anything I can do. My major Int’l work email is down and has been since 17th March!!

  23. Patrick Coffey says:

    What about powerline connectors, can they be used successfully to boost wifi in a large house? We seem to have a lot of disconnection occurring between the plc units, any tips on how to improve the connection reliability?

  24. Margie says:

    I have NBN50 and need to do a lot of Zoom meetings. I get ‘unstable connection’ occasionally with freezing and delays. Would this be solved by upgrading to NBN100?
    Thanks, Margie

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